Library regulations

Frederiksberg Library is open for everyone.

The library's services are for the most part free of charge.

Charges for special services may be made.

JOINING THE LIBRARY

Adult members

To borrow library material you use your social security card with a code of your own choice.

To register at the library apply in person.

Your social security card and photo identification must be shown on application.

Always use your social security card when borrowing library material.

Junior members

Children and teenagers under the age of 18 may borrow material from the library if one of their parents or a guardian assumes responsibility by signing a registration form.

On application bring the child/teenager's social security card.

Children and teenagers under 18 can use either their social security card or a library card with a code of their own choice when borrowing material.

To change pin

You can change your pin on the library's website. If you have forgotten your pin, you can get a new one by enquiring at the Information Desk. Bring your social security card/library card as well as photo identification.

Elderly and disabled residents

Residents of Frederiksberg who are unable to visit the library can have material delivered free of charge.

Users without permanent residence in Frederiksberg

In some cases the head librarian can require a deposit/guarantee before borrowing is permitted.

Foreign users without permanent residence in Denmark

The library issues library cards when presented with valid photo identification and address. In some cases the head librarian can require a deposit/guarantee before borrowing is permitted.

Institutions

The library can issue library cards to institutions, companies and the like. Identification must be presented on application. The head of the institution is responsible for all items borrowed.

BOOKING A PC

It is necessary to be registered at the library in order to book time on a pc. Use your social security number when booking. Book either by applying in person, by telephone or through the library's website.

LENDING

You borrow material by using the self-service machine. The machine prints a receipt for the loan. The lending period for most material is 1 month. The library can set shorter lending periods for certain things.

You can see the return date for the material you have borrowed on your receipt and on a lending status. You can get a print-out either at the self-service machine or on the library's website.

The library can set a limit to the number of items that may be borrowed.

Renewals

If the material is not reserved by another borrower, the lending period can usually be extended.

You can renew material on the library's website, at a self-service machine or by phoning the library service. You can renew any item a maximum of twice the normal lending period. You receive a receipt when renewal is made at the machines.

Returning borrowed material

Returns are made at a self-service machine (photo). Returns outside opening hours can only be made at the machine on the outside wall of the main library at the side entrance, Solbjergvej 25.

Use your social security card and pin to open this machine.

We recommend that you keep your receipt, as it is proof that the material has been returned.

Information regarding the borrower's other loans, reservations and any unpaid fines also figure on the receipt.

If another person returns the material on the borrower's behalf, the borrower accepts that such personal information is available to this person.

If the return machine fails to print a receipt, the borrower should, via a lending machine, collect a print-out which will function as a receipt.

OVERDUE MATERIAL

Even though the library has not yet recalled the material, the borrower will be fined if the lending period is exceeded. The fine is set in relation to the correct return date, whether or not the borrower has received a reminder. Extra charges can be expected if the material has to be collected by a messenger or if the council bailiff is involved. All instances with fines above DKK 200 will be handed over to the council bailiff. Fines are set each year by the council.

(See tariff sheet).

RESERVING MATERIAL

Library material can usually be reserved. The library can set a limit to the number of reservations the individual borrower may make. The library will let you know by e-mail or post card when the material is available. For notification by post, adults are charged for postage, even if the material is never collected.

CLAIM FOR COMPENSATION

Borrowers are required to compensate for material that is damaged, lost or unreturned at a price set by the library.

Responsibility

Borrowers are responsible for all material borrowed on their social security card/library card until the loss or theft of the card has been reported to the library or the police. (Receipt from the police required).

LENDING BAN

Users who owe more than DKK 200 will automatically be banned from borrowing. 7 day's written notice will be given. The ban will be lifted when fines and charges due are paid and the material returned or replaced. Failing this, the case will be transferred to the council bailiff without further notice. Furthermore, a refusal can be made at the discretion of the library if a borrower has extensively failed to return borrowed material, or has returned damaged material.

AV MATERIAL/MULTIMEDIA

The library assumes no responsibility if borrowed material damages the borrower's cd/dvd player, video recorder or computer equipment.

PROTECTION OF PERSONAL DATA

To protect the borrower's personal data, the library must not inform unauthorized persons regarding any loans, fines, damages, reservations etc. Certain information appears on the return receipt which therefore must be regarded as confidential.

BEHAVIOUR

Users who do not behave in an orderly manner, or refuse to comply with the instructions of the staff, may be refused admittance to the library.

These regulations were passed by the municipal council, September 2006.